Terms & Conditions.

All bookings are confirmed by email or phone. By confirming, you agree to these terms. Quoted prices are guide prices unless otherwise stated in writing; the final price may vary based on the size, condition and access of the property.

Cancellations or rescheduling require [X] hours' notice (confirm with client). Late cancellations may incur a charge of [Y] (confirm with client) to cover staff time already committed.

Payment is due on completion of the service unless otherwise agreed. Recurring contract clients may be invoiced on a weekly or monthly basis. Accepted methods: bank transfer, card, cash.

Pristine Aura Cleaning Services holds public liability insurance covering our work on customer premises. Proof of cover is available on request.

Any damage claims must be reported in writing within 24 hours of the service. We will investigate promptly and, where the damage was caused by our team, repair, replace or compensate as appropriate.

If you are not satisfied with any aspect of the clean, contact us within 24 hours and we will arrange to re-clean the area at no additional charge.

You agree to provide safe and reasonable access to the property and to inform us of any hazards, fragile items or specific instructions in advance.

Pristine Aura Cleaning Services
12 Ben Lomond Drive, East Calder, Livingston, EH53 0UN
Phone: +44 7962 697828
Email: contact@pristineauraservices.com