Privacy Policy.

Pristine Aura Cleaning Services ("we", "our", "us") is a cleaning business based at 12 Ben Lomond Drive, East Calder, Livingston, EH53 0UN. For any data queries, contact contact@pristineauraservices.com.

When you submit our contact form or otherwise enquire about our services, we collect: your name, email address, phone number (if provided), the service you're enquiring about, and any details you share in your message.

• To respond to your enquiry and provide a quote.
• To arrange and deliver our cleaning services.
• To send service-related communications (booking confirmations, reminders).

We process your data on the basis of (a) legitimate interest in responding to your enquiry, and (b) consent for any marketing communications, which you can withdraw at any time.

We keep enquiry data for [X months, confirm with client] after our last interaction. Customer account records are kept for the duration of our service relationship plus 6 years for accounting and HMRC requirements.

We use Formspree to receive and forward contact-form submissions. Formspree processes the form data on our behalf in line with their privacy terms.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing or request restriction.
• Data portability where applicable.
• Withdraw consent at any time.

To exercise any of these rights, email contact@pristineauraservices.com. You also have the right to complain to the ICO at ico.org.uk.

Our website uses essential cookies and your cookie preference (accept / decline) is stored in your browser's local storage. No tracking or third-party advertising cookies are used unless you accept.

We may update this policy from time to time. The latest version will always be available on this page.